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Home Inspection. It's about plumbing and wiring and foundations and walls, right? Or is it?
Actually, home inspection is really about people. People buying their home or selling their home want to know that their home is in good shape and, when it's not, they want to know why and what they can do about it. What better way to help your client, and help your business than to take them along on the home inspection you're performing?
Remember, business is all about networking and developing good word of mouth. Taking your client on the inspection shows you're interested in them, as well as their home. Also, informing them of what you see will help make the inspection report that much more comprehensible.
Arrange your inspection when the client can be there, be it in the morning or afternoon. Work with them to show them you care.
Suggest they invite some friends over, especially if they are buying a new home. New homeowners love to show off their new property and get other opinions and this is also a good time for you to show others what a thorough job you do and expand your base.
Clients should be encouraged to wear some work clothes they don't mind getting dirty in to the inspection. Be sure to show them everything and allow them to use all of their senses. Show them under the countertops. Take them into the crawl space, if there is one. Make them a part of the inspection by making them familiar with all the important parts of their home.
Anything written down should be noted, even things that you might not write down should be relayed. For instance, homes constructed prior to 1976 might have lead-based paint, which would be important to replace. Even if the paint is in good shape, it's important that the new owner has this information.
Be sure to provide a legible copy of the report and go over every detail, especially high ticket items. Your client will know you're taking care of more than just the house; you're taking care of them.
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