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As a professional Home Inspector, you rely on satisfied customers to keep your business going. One of the best ways to let them know you'll keep them satisfied is by assuring them up front, before your inspection is performed.
Here are four ways you can do this:
1. Provide Your Background, Experience, and Credentials
Customers are going to consider your inspection experience, including how many inspections you have performed, your certifications, licenses, memberships, and how long you have been in business. Why? Because all inspectors are not created equal. Extensive training in the art of inspection or other code knowledge goes a long way towards exhibiting you as a well-rounded inspector.
2. Have Errors & Omissions (E&O) Insurance
Errors and omissions insurance (hereinafter "E&O") is an important consideration. E&O may help resolve claims against an inspection, for items you may have missed during the inspection, after close of escrow.
E&O insurance is not required for inspectors and there is currently no reliable data on the percentage of inspectors who actually are insured. But consider what your potential customer might be thinking: An inspector who does not have E&O may have a broad range of reasons why they are not insured. E&O insurance sets you apart by displaying confidence in your work.
3. Use An Inspection Agreement
Today, most inspectors have their customers, your clients, sign inspection agreements prior to the inspection. These agreements detail the ground rules, the inspector's scope of work, and items outside of their scope. This provides your customer with the assurance that you'll talk straight and give them all the information they need once the inspection is performed.
4. Let the Customer Know You'll Be In Touch
Good follow-up and follow-through skills are essential when business relies so heavily on word of mouth. Not only is it important to keep in touch with your customer when there's good news, such as when the inspection passes with flying colors, but also when there is bad news. Hearing that the inspection revealed a defect can be a frightening moment to any home seller, as well as any home buyer, but that sets you apart as a reliable individual who conducts inspections with a keen eye. A smooth and simple callback procedure will calm nerves and will hopefully help facilitate any repairs that may be necessary.
Labels: home inspection license, home inspectors, inspection agreement, professional home inspector
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